KZ Casum had his first time away from us and we couldn't be more pleased at the care that was given him. He was taken care of as if he was on vacation too. I was so worried that he wouldn't behave but he seems to have enjoyed it immensely and they said he was a gentleman. He also had his first bath and grooming and Rebecca is the best. We had given him the nickname of Mr. Grinch with his feathered feet and Rebecca fixed that along with all the mats in his fur. No more Mr. Grinch. YEA!! I will always use Norwichtown Pet Resort and will definitely spread the word at the excellent care they give.